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The Problem

Account and contact information is scattered across multiple systems, leading to missed opportunities, ineffective communication, and wasted resources. The insights into orders and issues are difficult and time consuming to obtain. Reports take too long to generate or don’t have the information you need. Responsiveness for sales, service, and operations teams is delayed, putting patient care or provider relationships at risk.

The Solution

A relationship management solution built on a robust lab insights platform  designed for labs, integrated with your healthcare data sources and customized for your teams will  enable quick access to the insights you need to manage your lab and customer relationships.

Why You Need a Lab-Specific Solution

With data spread across disconnected systems and spreadsheets, labs need a way to integrate, analyze and visualize operational metrics, as well as seamlessly connect operations with sales, service and customers.  

hc1 Operations Management is a customer relationship management (CRM) solution designed specifically for the lab AND an extremely customizable operations management solution.

Use it to streamline multiple areas of a business, from sales activities to customer and patient relationships to operations initiatives. 

Alert and inform employees and customers through email, text, and secure messaging that connects them to a centralized site.

See Value Right Away

Quickly see what’s on track and what needs to improve through dashboards designed for healthcare needs and backed by real-time data analysis. Save time once spent on gathering information, filling out forms and generating reports. Filter down to the data you need from customized lists or pre-built dashboards. Take immediate action with Quick Create cases and tasks.

Track Trends in Real-Time

Leverage real-time analytics to increase revenue. Monitor metrics, such as order volume and turnaround times to ensure you’re always moving in the right direction.

Customize Without Consultants

hc1 Operations Management comes standard with healthcare record types and fields. System administrators can easily add or edit custom fields, design screen layouts for different groups, and automate common tasks to ensure accountability and standardized processes.

Gain Insight Into Provider Relationships

Enable employees to focus on adding customers and resolving issues by easily customizing and automating the solution to fit the way your organization works. Each provider record shows a complete picture of how that provider interacts with your lab—from ordering locations, panel and test order details to ongoing service issues and activities. Use this information to build opportunities to retain customers, increase order volume, and support high-value care.

See what hc1 Operations Management™ can do for you

With the hc1 Lab Insights Platform in place, laboratory leaders can develop targeted strategies and workflows that directly impact the customer and patient experience. Using the CRM, analytics and communications capabilities designed specifically for labs puts the customer at the forefront to rise above the competition and thrive.

hc1 CRM™ App Puts CRM Sales Features at your Fingertips

The hc1 CRM™ app now puts the most highly used CRM sales features at your fingertips. Use the app to view, create, and edit hc1 CRM organization, contact, opportunity, case, task, and memo information. Quickly review client activities before walking in the door. Easily map the location for your next visit. Find contact information and initiate a call or email with just a screen tap. 

Visit the iOS App Store to Download

Critical and Urgent Lab Results Tracking in Real-Time

When speed, organization and efficiency are essential, hc1 Rapid Response Queue™, an add-on solution for Operations Management, standardizes and automates critical and urgent workflows across departments based on clinical lab results. This ensures providers are notified of time-sensitive results so immediate and appropriate care can be given. 

  • Increase Efficiency
    Relieve demands on IT, patient support and customer service teams by standardizing and automating high-priority operational workflows involving critical clinical data
  • Automate Case Creation and Countdown to Response
    When a patient’s health is in jeopardy, a rapid response matters most. Critical and urgent test results generate automated workflow cases that include embedded rapid response countdown timers.
  • Customize Work Queues
    Ensure proper action is taken within the allotted time with fast, real-time access to key information that your team needs to do their jobs. 
hc1 Rapid Response Queue

Critical and Urgent Lab Results Tracking in Real-Time

When speed, organization and efficiency are essential, hc1 Rapid Response Queue™, an add-on solution for Operations Management, standardizes and automates critical and urgent workflows across departments based on clinical lab results. This ensures providers are notified of time-sensitive results so immediate and appropriate care can be given. 

  • Increase Efficiency
    Relieve demands on IT, patient support and customer service teams by standardizing and automating high-priority operational workflows involving critical clinical data
  • Automate Case Creation and Countdown to Response
    When a patient’s health is in jeopardy, a rapid response matters most. Critical and urgent test results generate automated workflow cases that include embedded rapid response countdown timers.
  • Customize Work Queues
    Ensure proper action is taken within the allotted time with fast, real-time access to key information that your team needs to do their jobs. 

Incyte Diagnostics Eliminated Data Silos and Streamlined Operations to Exceed Sales Growth Targets by 107%

To expand into new markets, the clinical pathology laboratory recognized it needed to eliminate data silos and streamline sales operations. hc1 Operations Management helped them exceed expectations. 

Read More
 

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