Most labs have access to an overabundance of data. The challenge lies in easily leveraging this intelligence to drive positive change. The hc1 platform delivers the tools and resources to break down this data and instantly assess how to proactively work with providers to improve ordering trends.
Lab customer turnover rates can skyrocket without clear internal service processes to keep customers happy and ensure all issues are being resolved in a timely manner. hc1 Service Advantage™ helps labs boost customer retention with a real-time view of all account activities and details, so nothing slips through the cracks.
Outreach teams in laboratory settings often aren’t on the same page or speaking the same language. Without a holistic view of sales opportunities, outreach activities, and pipeline progression, deals can become stuck. Healthcare-specific CRM is another one of our laboratory solutions that allows sales teams to drive deals to close faster for more revenue.
Processes you’ve followed for years may fail at any moment due to manual error. Requisition forms, instrument tracking reports, intake data and test utilization tactics live in silos. This tangled web of data, systems, and people prevents your lab from doing its best work. With hc1 Lab Operational Analytics™, access critical quality metrics from data integrated into a single system and essentially eliminate delayed and static data.
With hc1 Opioid Advisor™, toxicology labs can differentiate themselves from the competition by eliminating manual PDMP lookups and automatically granting physicians ‘credit’ for checking their online database. The solution houses all PDMP data from 44 states, giving providers automated, comprehensive drug consistency analytics to ensure appropriate prescriptions.