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Customer Spotlight on hc1 Operations Management™

Having hc1 as our flexible analytics solution has been a boon to Sonora Quest lab leaders and Lean Six Sigma staff. Until our LIS, timekeeping, call center metrics, and bench scheduling tool were integrated in hc1, we were not able to build actionable reports to determine where to focus our process improvements. Now we can look at high-level trends in lab productivity, as well as drilling down by hour, shift, discipline, instrument, and employee to compare time periods and other factors.

Tamara Nelson Master Black Belt
Effective utilization programs begin with internal buy-in and are reliant on pinpointing key metrics and providing an infrastructure for change. We are now able to continually identify areas of opportunity and benchmark our performance across locations. At the same time, by delivering the right test to the right patient, the end result is better patient care and higher patient sentiment.
Dr. Dennis Spender Chief Medical Officer of Laboratory Services

Customer Spotlight on hc1 Operations Management™

We needed a better understanding of what was taking place within our clients’ hospitals. To grow, we had to improve. That’s where hc1 proved invaluable.

Nate Koenig Chief Marketing Officer

More Customer Success Stories

Case Study

Incyte Diagnostics


Download this free case study to learn how Incyte leveraged the hc1 platform to eliminate data silos and streamline sales operations. With…

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Case Study

North Memorial Health Care


Streamline internal operations, increase client retention, and optimize test utilization workflows – all with the hc1 Platform. Download this free…

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Case Study

How Sonora Quest Laboratories Eliminated 4 Hours a Day in Performance Report Work


Download this free case study to see how Sonora Quest Laboratories (SQL) leveraged real-time analytics, up-to-the-moment dashboards, and live data…

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Case Study

How McLaren Health Launched a Test Utilization Program that Drives Measurable, Positive Change Across 12 Hospitals


With real-time visibility and a clear focus for initial improvement, McLaren was able to then quickly compare utilization…

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