Customer Spotlight on hc1 Healthcare CRM

Having hc1 as our flexible analytics solution has been a boon to Sonora Quest lab leaders and Lean Six Sigma staff. Until our LIS, timekeeping, call center metrics, and bench scheduling tool were integrated in hc1, we were not able to build actionable reports to determine where to focus our process improvements. Now we can look at high-level trends in lab productivity, as well as drilling down by hour, shift, discipline, instrument, and employee to compare time periods and other factors.

Tamara Nelson Master Black Belt

Ask the Experts: How to Build a Steering Committee

Want to get started with utilization but don't know where to start? Watch Dr. Dennis Spender, CMO at McLaren Healthcare, talk about how his team built an organization-wide steering committee to drive action and accountability.
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Effective utilization programs begin with internal buy-in and are reliant on pinpointing key metrics and providing an infrastructure for change. We are now able to continually identify areas of opportunity and benchmark our performance across locations. At the same time, by delivering the right test to the right patient, the end result is better patient care and higher patient sentiment.
Dr. Dennis Spender Chief Medical Officer of Laboratory Services

Client Success Story: North Memorial

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Customer Spotlight on hc1 Healthcare CRM

“We needed a better understanding of what was taking place within our clients’ hospitals. To grow, we had to improve. That’s where hc1 proved invaluable.”

Nate Koenig Chief Marketing Officer

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Incyte Diagnostics


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Mid America Clinical Laboratories


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North Memorial Health Care


How North Memorial Health Care Reduced Unreimbursed Testing by 50% Streamline internal operations, increase client retention, and optimize test utilization…

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How Sonora Quest Laboratories Eliminated 4 Hours a Day in Performance Report Work


Download this free case study to see how Sonora Quest Laboratories (SQL) leveraged real-time analytics, up-to-the-moment dashboards, and live data…

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Cordant Health Solutions


After activating hc1 across multiple departments – billing, sales, IT, customer service, marketing, field ops, account setup, and logistics departments…

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