“By bringing in a healthcare-specific CRM we gained the ability to integrate data from multiple systems for a holistic real-time view.”Get Case Study
“Through hc1 we were able to open an incident, get communication to the supervisor, involve the pathologist and within a short period of time we were able to follow up with a site visit, followed up with reports what we had accomplished and what we had done to look into their case…”Watch Video
Having hc1 as our flexible analytics solution has been a boon to Sonora Quest lab leaders and Lean Six Sigma staff. Until our LIS, timekeeping, call center metrics, and bench scheduling tool were integrated in hc1, we were not able to build actionable reports to determine where to focus our process improvements. Now we can look at high-level trends in lab productivity, as well as drilling down by hour, shift, discipline, instrument, and employee to compare time periods and other factors.
Master Black Belt
“Having a central place for our team to communicate and collaborate removes any grey areas. Our people are 100% accountable to each other and, most importantly, to our clients.”Get Case Study