Mid America Clinical Laboratories

Download this free case study to see how Mid America Clinical Laboratories (MACL) was able to track sales pipeline and metrics, streamline issue resolution, and increase transparency into drug consistency reporting with hc1.com. This case study also covers:

  • How MACL leveraged healthcare-specific CRM to meet their mission-critical goals
  • How hc1 has enabled the MACL team to become a value-add partner to provider and patient clients
  • How MACL plans to grown their market share and increase client retention with hc1.com


“We recognized that having real-time data inputs on service levels, workflow issues, and other factors would allow us to do a better job of exceeding the expectations of our clients, be they hospitals or office based payments,” said Mark Ballard, MACL’s Chief Information Officer, in a recent interview with The Dark Report.