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Technical Requirements, effective as of June 19, 2017 recommends the following specifications for optimal use of the hc1® Healthcare Relationship Cloud®. Technical specifications listed are current as of the above date.


On Your PC

For the best experience, we recommend your computer meet or exceed the following specifications.

  • Processor CPU: Dual core, at least 2.5 GHz
  • Memory: 4 GB
  • Video Card: Any
  • Disk: Any
  • Screen Resolution: 1280×720


hc1 is compatible with these browsers:

  • Internet Explorer (IE) 11
  • Google Crome (latest version)
  • Mozilla Firefox (latest version)


Mobile Device

The phone or tablet you use to access hc1 needs to have these specifications at a minimum. Phones: hc1 may be accessed on these phones:

  • iPhone 5, 5s; iOS 9.x, iOS x
  • iPhone 6, 6s; iOS x, iOS 10.x
  • iPhone 7; iOS 10.x
  • Android phones (screen resolution at least 470×320) Android Lollipop (5x), Android Marshmallow (6.x), Android Nougat (7.x)

Note: The following browsers must be used to access hc1 from your phone:

  • iOS Safari (the native iOS browser)
  • Android (Google Chrome, current version) does not support hc1 on the native Android browser. Please download Chrome from GooglePlay to run hc1 on your Android device

Tablets: hc1 may be accessed on these tablets:

  • iPad 3rd Generation (A1403, A1416, A1430); iOS 9.x
  • iPad 4th Generation (A1458, A1459, A1460); iOS 9.x, iOS x
  • iPad Air (A1474, A1475); iOS 9.x, iOS x
  • iPad Pro (A1584, A1652); iOS 10.x


Note: an iPad’s Model number appears in the fine print on the back of the device. hc1 is optimized to run on the Safari browser native to iOS


Internet Connection

In general, the stronger and faster your device’s Internet connection, the better your hc1 experience will be. hc1 performs best when accessed over a wired or wireless Internet connection. If you access the hc1 over a mobile data connection, a weak or intermittent signal will deliver unpredictable and unsatisfying performance. Performance is unlikely to be satisfactory on less than a 4G connection.

Reports and dashboards will perform poorly on low-speed and mobile data connections.