Processes you’ve followed for years may fail at any moment due to manual error. Requisition forms, instrument tracking reports, intake data and test utilization tactics live in silos. This tangled web of data, systems, and people prevents your lab from doing its best work.
Most labs have access to an over-abundance of data. The challenge lies in easily leveraging this intelligence to drive positive change. Better utilization becomes a reality when you can instantly assess how your lab can work with providers to improve.
Teams in laboratory settings often aren’t on the same page or speaking the same language. While customer service is managing issues and putting out fires, the sales team is out building relationships and driving revenue. Without a holistic view of issues and opportunities related to every current or potential customer, it’s impossible to align departments.