Improve Customer Service and Increase Team Efficiencies

Track and manage all service activities, communications, and internal operations for a holistic view into your service efforts.

  • Immediately notify executives, account reps, and even customers themselves of critical account issues or changes.
  • Build a culture of customer-first care to help retain more accounts.
  • Leverage real-time insight into current accounts to streamline internal processes.
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Stay a Step Ahead of Client Needs

Use a real-time, 360-degree view of every provider and patient to ensure the proactive and personalized care of each customer.

  • Automatically build provider and patient profiles through customer interactions from all departments.
  • Assess your customers’ health at a glance to determine new ways to personalize and improve their experience.
  • Proactively identify recurring issues and root causes for quicker corrective action.
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Collaborate on Issues Securely

Replace one-off email threads and sticky notes with a HIPAA-compliant platform that keeps sales and service teams aligned at all times.

  • Through process automation, never let a client issue slip through the cracks again.
  • Immediately notify executives, account reps, and customers of critical issues or changes.
  • Leverage real-time data to proactively identify, collaborate on, and resolve issues before they impact your customers.
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Resources for Laboratories

After activating hc1 across multiple departments – billing, sales, IT, customer service, marketing, field ops, account setup, and logistics departments – Cordant’s team now has critical information at…

  Learn more about the hc1 Healthcare Relationship Management Platform here or request a…

Download this complimentary whitepaper to learn how a healthcare-specific CRM positions your team for continued success. In today’s environment of growing competition and slashed reimbursements, you have probably…

Download this free case study to learn how Incyte leveraged the hc1 platform to eliminate data silos and streamline sales operations. With 17 sales reps using hc1, Incyte is now…

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