Key Takeaways
  • The hospital had fractured communication between sales and services.
  • Activating hc1 replaced data silos with an up-to-the-minute, complete picture of every client.
  • The hospital then achieved its highest revenue for sales in spring 2016.
 

About Nationwide Children's

Nationwide Children’s Hospital, seeing more than 1 million patients annually. They are one of the country’s largest not-for-profit freestanding pediatric health care networks. Where nearly 12,000 hospital staff and 1,000 medical staff have been providing the best possible care since 1892.

Mission

Nationwide Children’s believes that no child should be refused necessary care and attention for lack of ability to pay. Upon this fundamental belief, Nationwide Children’s is committed to providing the highest quality.

Vision

Best outcomes in everything we do, together delivering the best health care for children.

https://www.nationwidechildrens.org/

The Challenge

Like many hospitals, Nationwide Children’s Hospital (NCH) employed multiple information systems and spreadsheets to track critical information about clients and leads. Because of the hospital’s fractured tracking systems and siloed information, it took a single full-time employee two days to pull together a standard performance report. Hospital leadership recognized that pertinent information was not seamlessly flowing between departments, creating communication breakdowns and redundant work.

The Solution

NCH selected hc1 “Based heavily on the communication and reporting capabilities,” says Juli Willbarger, Business Development Supervisor for the hospital.

The hospital initially engaged with hc1 to create visibility between sales and services. Based on the success of the initiative, NCH has since expanded its use of hc1 to include financial data, client communications and enhanced workflows.

By bringing in a healthcare-specific CRM we gained the ability to integrate data from multiple systems for a holistic real-time view.

Juli Willbarger

Business Development Supervisor

The Results

In 2016, NCH achieved record sales and managed all client and prospective client accounts within the hc1 platform. NCH is now able to:

  • Proactively address physician client needs
  • Assess each department’s performance in real-time
  • Quickly pinpoint areas of concern or opportunity, such as most profitable client types

NCH is now confidently using complete, accurate data to keep departments aligned and make better decisions. The end result is amazing service that fosters growth.

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