Healthcare CRM

Combine real-time clinical and business data to confidently take action.

Automation

Automatically send alerts, reminders, messages, or tasks to key stakeholders.

Collaboration

Keep every department accountable — turn issues into actionable tasks.

Live Analytics

Visualize data in real-time dashboards for an instant view of performance.

Healthcare CRM

Automatically create holisitic profiles of every patient and provider. Organize fragmented data into a single, HIPAA-compliant source. Transition from reactive problem solving to proactive relationship management.

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View the progress of every deal in your team’s pipeline to close more business.

Monitor customer satisfaction  from any device.

Decrease manual effort and eliminate delayed information with automated updates and task notifications

Immediately notify physicians, patients, and account reps of critical issues or changes in account status.

Identify the root cause of recurring client issues and resolve problems faster.

Determine high-value and low-value tests and clients to maximize reimbursements.

Process Automation

Streamline daily tasks for increased employee efficiency and client satisfaction. Ensure every issue is properly managed from identification to resolution. Enable employees to instantly prioritize their workload.

 

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Automatically assign cases, tasks, or memos.

Free up valuable employee time to focus on urgent issues and tasks.

Streamline critical result updates and other significant messages.

Replace cumbersome processes with real-time analytics.

Automate seasonal disease reminders to large patient populations.

Create pre-defined workflows for maximum efficiency.

Ensure critical issues never slip through the cracks.

Send appointment reminders and alerts via phone, email, or SMS.

Manage at-risk populations by sending preventative care messages or financial updates.

Collaboration

Trigger messages to keep employees, clients, and patients in the loop at all times. Send automated emails, SMS messages, or voice calls via a HIPAA-compliant platform. Easily share key metrics, open rates, and campaign performance details.

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Send messages to internal stakeholders, clients, physicians, or patients all from within hc1.

Integrate with email and other messaging platforms to ensure all activities are logged.

Quickly take action and assign follow-up for critical tasks and cases.

Create and manage message templates in hc1.

Trigger lead follow ups and marketing emails.

Analyze open rates, click-through rates, and other metrics.

Live Analytics

Leverage real-time dashboards and reports for a 360-degree view of your operations. Stay on top of critical volume, utilization, quality, and patient metrics. Identify exactly where processes need to change or improve.

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Eliminate data silos by viewing all clinical, business, billing, testing, and other data in a single platform.

Enable departments across your organization to visualize key metrics.

Use data to improve decision-making and accountability across every role.

See precise organizational performance collectively and at the provider-level.

Reduce manual reporting and data gathering.

Take immediate action based on live analytics.

Ready to transform your healthcare relationships?

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