hc1 Lab Operational Analytics™ Solution Dashboards

Lab Volume Dashboard

Subtab	Reports
Summary This subtab shows the key elements of order volume: cancelled orders, type of ordering organizations, type of orders, and order volume trends.	Summary Statistics
	Drill Through: Cancellation Detail
	Summary Statistics by Location Type
	Volume by Department
	Drill Through: Volume by Department Over Time
	Volume Over Time
Orderables This subtab’s red and green highlights tell you at a glance which orderables are being ordered less often and which are being ordered more. They also show which organizations are reducing order volume and which are increasing it.	Orderable Volume Month Over Month
	Drill Through: Physician Volume Month Over Month
	Location Volume Month Over Month
	Drill Through: Physician Volume Month Over Month
Workload The graphs in this subtab’s reports break down the lab’s productivity day by day and hour by hour and compare it to turnaround time standards.	Hourly Volume by Day of Week
	Volume and TaT by Day of Week
	Hourly Volume with On Target %
Cancellations The reports on this subtab provide multiple perspectives on the lab’s cancellations: the overall rate, the trend over time, and details on individual cancellations.	Total Cancelled Orders
	Cancellations Over Time
	Cancelled Orders
	Drill Through: Order Detail

Subtab	Reports
Overall TaT This subtab shows what the overall average time in hours is, what the average has been, and how close the lab is to meeting its turnaround time targets.	Average TaT Summary (Hours)
	Average TaT by Date (Hours)
	Drill Through: Average TaT by Date Breakdown
	% On Target (Accession to Result)
Testing TaT This subtab shows the average turnaround times from accession to result for individual orderables and entire departments.	TaT Performance by Test
	TaT Over Time by Department (Accession to Result)
Tat Exceptions You can create cases from this subtab to act on orders that are not meeting turnaround time targets, which are clearly marked in red.	Tat Exceptions
	Drill Through: Order Detail

Subtab	Reports
Summary This subtab is an overview of when issues occur in the testing process, how long they take to resolve, what the common root causes of issues are, and how issue volume is trending over time.	Average Time to Resolve
	Drill Through: Average Time to Resolve (Drill to)
	Issue Volume by Category
	Drill Through: Issue Volume by Subcategory
	Issue Volume by Root Cause
	Drill Through: Issue Volume by Subcategory
	Issue Volume Over Time
Detail This subtab gets to the nitty-gritty of which organizations’ orders are having issues, how many issues your employees are handling, and which issues are currently open.	Issues by Owner
	Drill Through: List of Issues
	Issues by Ordering Location
	Drill Through: List of Issues
	Open Issues