hc1 Lab Operational Analytics™

Summary

This subtab shows the key elements of order volume: cancelled orders, type of ordering organizations, type of orders, and order volume trends.

Orderables

This subtab’s red and green highlights tell you at a glance which orderables are being ordered less often and which are being ordered more. They also show which organizations are reducing order volume and which are increasing it.

Workload

The graphs in this subtab’s reports break down the lab’s productivity day by day and hour by hour and compare it to turnaround time standards.

Cancellations

The reports on this subtab provide multiple perspectives on the lab’s cancellations: the overall rate, the trend over time, and details on individual cancellations.

Overall TaT

This subtab shows what the overall average time in hours is, what the average has been, and how close the lab is to meeting its turnaround time targets.

Testing TaT 

This subtab shows the average turnaround times from accession to result for individual orderables and entire departments.

Tat Exceptions 

You can create cases from this subtab to act on orders that are not meeting turnaround time targets, which are clearly marked in red.

Summary

This subtab is an overview of when issues occur in the testing process, how long they take to resolve, what the common root causes of issues are, and how issue volume is trending over time.

Detail

This subtab gets to the nitty-gritty of which organizations’ orders are having issues, how many issues your employees are handling, and which issues are currently open.