Streamlining Laboratory Customer Onboarding

The team at Gulfstream Diagnostics, a leading laboratory based out of Dallas, TX, knew that in order to fully embrace changing healthcare paradigms the organization needed to rethink the way it served its providers and patients. With multiple departments involved in the customer onboarding process – from sales to compliance to IT and billing – miscommunication and errors were all too common. “The onboarding process is the first impression a customer has of our lab,” said Christan…
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