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Lab Insights

Is your lab a step ahead or falling behind?

A monumental shift is underway… As competition within the medical laboratory services market grows, accurate science is simply no longer enough. Today’s landscape requires labs to make excellence in client service their top priority to attract and retain clients. In order to succeed to their fullest, labs must go beyond the old paradigm of personal relationship-building techniques, such as delivering doughnuts and striking up small talk with the office staff. Instead, labs must begin leveraging…
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