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By Sarah Virgil

This is the first post in our series dedicated to innovative laboratories in honor of Lab Week 2018.

Sonora Quest Laboratories (SQL), a joint venture between Banner Health and Quest Diagnostics, is the nation’s largest integrated laboratory system, serving more than 20,000 patients every day. Like many laboratories, SQL struggled with endless silos of data and information. This required stakeholders in various departments to manually enter data across multiple systems while IT resources retrieved, analyzed, and distributed reports.

SQL leadership realized that in order to move forward with strategic initiatives, the organization needed a solution that provided real-time end-user reports and dashboards and visibility of these reports across the entire organization. SQL is now able to instantly assess bandwidth by test and by department to ensure they are staffing the correct departments at the correct times and at the correct levels. Leaders can also identify if certain departments are struggling with staffing or missing their benchmarks.

With healthcare CRM and live analytics from hc1, SQL has been able to reduce manual and duplicate efforts to increase overall employee efficiency by 85%. SQL is now able to:

  • Provide real-time financial and operational trend analysis to key stakeholders
  • Use live dashboards and reports to review and manage TaT, utilization, reimbursements, volume, and productivity
  • Track employee productivity across departments to drive accountability
  • Broadcast reports and immediately notify key stakeholders of any risks, missed benchmarks, or red flags

As a leader in the laboratory space, SQL is leveraging innovative solutions to better serve customers and their patients. Happy lab week to Sonora Quest and all labs striving to deliver better results from your friends at hc1!

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