In today’s quality-driven, outcomes-focused healthcare landscape, health systems must be able to drive better patient outcomes and enhance hospital efficiencies while still controlling overhead costs. McLaren Health Care, a fully-integrated leading health system based in Michigan, realized that the only way to continuously deliver quality care without increasing expenditures was to turn the focus inward towards the system’s lean processes and procedures.
McLaren targeted their focus on test and blood utilization programs to help increase internal efficiencies and track patient metrics for stronger internal processes. With a test and blood utilization program, health systems can:
- Gain 100% visibility into all test ordering behaviors to take action and drive positive change around appropriate lab ordering.
- Confidently track utilization metrics to measure the reduction of unnecessary high-cost, inappropriate, or duplicative tests, and blood waste inventory.
- Increase patient satisfaction by ensuring the right test is being ordered at the right time for the right patient.
Join Dr. Dennis Spender, CMO of McLaren Health Care, and Diane Janowiak, Senior Director of Client Solutions at hc1.com, as they discuss exactly how health systems can establish a long-term, cost-effective test and blood utilization program.
The speakers will discuss the following three steps in detail as they go through the entire utilization program process, from gathering internal support to setting benchmarks to marketing both internally and externally.
Attendees will learn:
- How to recognize the current state of blood and test utilization processes in a health system.
- How to garner internal support from the top-down and best practices for building a Utilization Governance team.
- How to set obtainable goals and measure the effectiveness of utilization programs with the help of CRM solutions and public programs.
- Best practices for educating ordering physicians and developing an enterprise-wide infrastructure of safe, patient-focused care.