By Diane Nagel

Good things come in pairs!

Leg 3 of our West Coast Road Tour has our hc1.com team meeting with another start up laboratory in beautiful Orange County, CA!

The question we are here to answer: How can my lab separate itself from the competition?

The answer: Excellent customer service. And lots of it!

Looking to create an impact on the competitive clinical reference laboratory market, our Leg 3 laboratory aims to provide customer service excellence in a league of their own. And hc1.com is here to fill in that little "but, how" portion.

A wise man once told me being known isn't as important as having people feel you know them.  To have customers value their relationships with labs, customers must feel their lab understands them. And this is where hc1.com's Clinical Laboratory Software enables labs to shine. By integrating the data within the Laboratory Information Management Systems (LIMS) with the data from sales and customer service, hc1.com provides a 360-degree view of every client's life cycle, enabling labs to know their customers and make everyone of them feel like the most important customer. Find out how hc1.com is helping labs across the country deliver on the promise of tailored, superior service by requesting an online demonstration.

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