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By Sarah Virgil

North Memorial Reference Laboratory went live with the® Healthcare Relationship Cloud™ on Monday, April 7, and less than ten days later they were experiencing success in delivering value to their clients. North Memorial Sales Rep Adam Grau and Client Services Manager Pat Arthur were excited to share the following success story with the team:


"We went in with a client at-risk and came out with a client reference," said Grau and Arthur. In the past, they would have had to meet internally multiple times prior to meeting with the client, and by utilizing the solution they were able to save invaluable time – as well as show their clients they care about the quality of their work.

North Memorial was looking for a way to identify issues before they escalate, driving value-added services for clients before they asked. With the Healthcare Relationship Cloud™, North Memorial now has a solution that identifies important issues and drive immediate action to deliver the highest quality service to their clients.

For more on the North Memorial and partnership, read the press release.

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