There's no doubt about it: the competition grows fiercer by the day for a share of the 6.1 billion clinical laboratory tests performed annually in the United States.
As both independent and hospital-based labs navigate their way toward growth against the head wind of shrinking reimbursement levels, there has never been a more critical time to optimize relationships with current and potential clients.
And while providing superior, consistent client service is essential to thriving in today’s environment, it is often a promise easier recited than delivered.
What common obstacles stand in the way of your lab exceeding client expectations? And more importantly, what are ways to overcome these challenges?
Download this exclusive guide from medical laboratory software leader hc1.com to discover 5 common flaws that can sabotage client relationships — and more importantly, how to avoid them.
You will learn:
- How to quickly pinpoint the root cause of client issues using real-time lab analytics
- How to transform crisis management into proactive guidance
- The key to setting your lab’s team members up for ongoing success
- Ways to routinely keep a pulse on client satisfaction via a unique Lab CRM solution