Healthcare-Specific CRM

The Ultimate Healthcare CRM.


There’s simply no comparison. Our clients tell us that evaluating the hc1.com® Healthcare Relationship Management™ solution against a generic CRM is like weighing a Ferrari against a Honda: they’re in different leagues.
 

Built Exclusively for Healthcare
Our platform was designed from the ground up to support the unique needs of health organizations. We work exclusively with high-performance healthcare leaders. That’s because the lifecycle of a patient order is significantly more complex than buying tennis shoes or purchasing books.


Deliver The Highest Level of Service
With so many hands involved from patient specimen to result, it’s essential that your lab or radiology practice’s healthcare CRM solution enables every department to take immediate action when challenges arise. After all, issues are inevitable. The real question is: how will your team quickly resolve these issues while maintaining solid client relationships?
 

With hc1 Healthcare CRM:

  • All stakeholders immediately know when an issue arises and how it is resolved.
     
  • Every department has the appropriate intelligence at their fingertips to solve issues.
     
  • No duplicate efforts – sales and service departments are always in lockstep.
     
  • Your lab or practice has peace of mind that client needs will never slip through the crack.


Gain a 360-Degree View of Every Provider
hc1.com is the only solution on the planet that provides your lab or practice with a 360-degree view of every business activity and clinical activity associated with each ordering provider – out of the box, without customization.
 

Your medical lab or radiology practice has the ability to create and manage:

  • Organizations and contacts by role (i.e. physician, office manager, specialty, etc.).
     
  • Organizations and contacts by location(s), including multiple locations for a provider.
     
  • Sales opportunities, using lab-specific opportunity valuation functionality that provides panel-specific and specialty-specific revenue calculations.
     
  • Cases, tasks, memos, and provider-related communications.
     
  • hc1 Users by role, with the ability to view/edit information created by other Users.


Instantly Access Healthcare BI & Alerts
Our solution includes healthcare business intelligence and real-time alerts that provide you with instant access to clinical and business trends, available from the moment you get up and running with hc1.com.