Healthcare Relationship Management

Win More Clients. Serve Them for Life.


Increasing competition. Declining reimbursements. Growing demand to provide the highest level of patient care while exceeding client expectations. Today's healthcare leaders are facing industry challenges head-on by adopting solutions that align sales, client service, and operations to acquire and retain clients.
 

Deliver The Highest Level of Service
With so many hands involved from patient specimen to result, it’s essential that your organization utilizes Healthcare Relationship Management (HRM) so every department can take immediate action when challenges arise. After all, issues are inevitable. The real question is: how will your healthcare organization quickly resolve these issues while maintaining solid client relationships?

With Healthcare Relationship Management:

  • All stakeholders immediately know when an issue arises and how it is resolved.
     
  • Every department has the appropriate intelligence at their fingertips to solve issues.
     
  • No duplicate efforts – sales and service departments are always in lockstep.
     
  • Your healthcare organization or practice has peace of mind that client needs will never slip through the crack.


Gain a 360-Degree View of Every Provider
hc1.com is the only solution on the planet that provides your organization with a 360-degree view of every business activity and clinical activity associated with each ordering provider – out of the box, without customization.
 

Your healthcare organization has the ability to create and manage:

  • Organizations and contacts by role (i.e. physician, office manager, specialty, etc.).
     
  • Organizations and contacts by location(s), including multiple locations for a provider.
     
  • Sales opportunities, using healthcare-specific opportunity valuation functionality that provides panel-specific and specialty-specific revenue calculations.
     
  • Cases, tasks, memos, and provider-related communications.
     
  • hc1.com Users by role, with the ability to view/edit information created by other Users.


Instantly Access Healthcare Insight & Alerts
hc1.com HRM includes healthcare-specific dashboards and real-time alerts that provide you with instant access to clinical and business trends, available from the moment you get up and running.